Truly poor service.
Sadly we came to Kent Elms on clearly the wrong day. We wanted to look at a Kia. The chap that came out just couldn't be more rude or less helpful if he tried. His whole demeanor was one of rather being anywhere else than there at that moment. After being largely ignored we persisted as we were really interested in the car so we tried to get a test drive. The process took ages at the end of which he shut my partner's driving licence in a drawer, even after getting all the details and a photocopy, when we queried that, and asked for it back, he threw the driving licence at her. That was the last straw, we had to leave. He made us feel like 3rd class citizens even though we had the cash to pay for the car in question. Not only has it put us off Essex Auto Group its put us off getting another Kia in general (we already have one) the Toomey Peugeot dealer seemed really friendly in comparison.